Frequently Asked Questions
Glad you found us here at Wow Carpet Cleaning Perth. We know looking for a good carpet cleaning company can be stressful.
That’s why we want to answer all your questions upfront, so you can feel confident hiring us. With over 10 years of experience, we’re carpet cleaning experts who can make your carpets look brand new again.
Read on for answers to our most frequently asked questions:
How long have you been in business?
We’ve been proudly serving Perth with carpet cleaning services since 2013. With over a decade of experience under our belts, we know exactly how to clean your carpets right.
Are you licensed and insured?
Yes, we are fully licensed and insured for your peace of mind. We have all the proper permits from the city and carry liability insurance as well.
What’s your carpet cleaning process?
First, we thoroughly vacuum your carpets to get rid of surface dirt and debris. Next, we pre-treat any tough stains. Then comes the deep cleaning with our powerful truck-mounted system that uses hot water extraction to lift dirt from deep within your carpets. Finally, we groom the carpets to make the fibers stand up straight again.
Do you move furniture?
No problem, we’ll move and replace any basic furniture like couches, chairs, tables, etc for free with your cleaning. Just point out any pieces you need us to move.
How long does it take to clean my home?
For a typical 3 bedroom home, it takes approximately 2-3 hours from start to finish. We work quickly but thoroughly to get your carpets cleaned in a timely manner.
When is the best time to clean carpets?
It’s ideal to get your carpets professionally cleaned every 12-18 months. Seasonally, it’s best to clean them in spring and fall when there’s less foot traffic.
Will my carpets be wet after cleaning?
There may be some dampness left after we finish cleaning, but your carpets will dry within 4-6 hours. We use powerful truck-mounted systems that remove the majority of moisture so drying time is minimal.
Do you offer carpet stain removal?
Absolutely! We have specialized spot treatments and cleaners to target tough stains like wine, coffee, grease, ink, pet accidents and more. Let us know about any stubborn stains upfront.
What about pet stains and odors?
Not a problem for us. We use pet-friendly cleaners combined with odor eliminating treatments to fully remove pet stains and smells from carpets.
Do I need to do anything to my carpets before cleaning?
Just give your carpets a thorough vacuuming beforehand. Other than that, you can leave the rest to us! No need to move any furniture either.
What type of carpets can you clean?
Our cleaning process is safe and effective for all types of carpets – wool, nylon, polyester, acrylic, olefin. As long as it’s a material that can get wet, we can clean it.
How soon can I walk on my carpets after cleaning?
It’s best to allow your carpets to fully dry for 6 hours before walking on them. This prevents tracking in dirt or distorting the carpet fibers before they set.
Will cleaning shrink my carpets?
Don’t worry, our process will not cause your carpets to shrink or change size in any way. Proper cleaning only removes dirt – it won’t affect the carpets’ materials.
What payment methods do you accept?
For your convenience, we accept Visa, MasterCard, American Express, Discover, PayPal, checks and cash. Let us know if you have any questions about payment.
What are your hours?
We’re open Monday to Friday from 8AM to 5PM. We offer after-hours appointments too if needed. Give us a call anytime!
Do you have any guarantees?
Absolutely! If you’re not 100% satisfied with our carpet cleaning services, we’ll come back and re-clean the problem areas for free.
How can I schedule service?
Booking us is easy! Just give our office a call at 08 6800 8044 or request an appointment online. Let us know when you need us and we’ll get your carpets clean in no time.
Can I get an estimate over the phone?
Sure can! Once we know the size of your home and the number of rooms needing cleaning, we can provide a free estimate right over the phone. Just give us a call anytime.
Do you clean upholstered furniture too?
Yes we do! We can clean your sofas, armchairs, ottomans and more. Just let us know what furniture pieces need cleaning when you book.
How often should I get my carpets steam cleaned?
For moderate traffic areas, we recommend getting a thorough steam clean every 12-18 months. High traffic areas may need cleaning more frequently, while low traffic areas can go longer between cleanings.
What’s your service area?
We serve residential and commercial clients throughout Perth metro and surrounding suburbs. Give us a call to see if we service your area.
Do I need to be home during service?
Nope, you can run any errands or go about your day while we handle the cleaning. We can lock up when we’re finished too.
Do you clean stairs?
Cleaning carpeted stairs is included in our whole home carpet cleaning at no extra charge. We’ll get those stairs looking fresh and clean too!
How soon can I walk on the carpets after steam cleaning?
We recommend allowing 6-8 hours for complete drying before walking on your freshly cleaned carpets. This prevents tracking in dirt while the carpets finish drying.
Do you move all furniture or just some pieces?
We’ll move any basic furniture like couches, chairs, tables, beds, etc at no extra cost. Just point out any pieces you need us to move aside.
What’s your cancellation policy?
We offer a flexible cancellation policy. Just give us 24 hours notice if you need to reschedule and we won’t charge any cancellation fees.
Can you clean my area rugs too?
Absolutely! We provide full service cleaning for all types of rugs – just let us know you have area rugs needing cleaning when you book.
What training do your carpet cleaners have?
All our carpet cleaners are fully trained and certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification).
Do you require a deposit?
Nope, we don’t require any deposit to book your carpet cleaning appointment with us. Just pay the full amount after the work is complete.
Can you clean vomit or feces stains from carpets?
Yes we can. We have specialized treatments and disinfectants to sanitize and fully remove biohazard stains and odors, including vomit and feces.
How do I know if I hired a good carpet cleaner?
Look for IICRC certified cleaners, truck-mounted steam cleaning systems, positive online reviews, and a satisfaction guarantee. We meet all these marks of a reputable cleaner.
Do you move breakable items like lamps or vases?
For liability reasons, we don’t move easily breakable items like lamps, vases, or artwork. Just point those fragile items out and we’ll clean around them.
What do you do if you can’t remove a stain?
If for any reason we can’t fully remove a tough stain, we’ll let you know upfront and won’t charge for attempting to clean that spot.
Can you clean my carpets after a flood or water damage?
Yes, we’re trained in water damage restoration and drying. We can safely clean and sanitize your carpets after flooding or water accidents.
Do I need to vacuum before you arrive?
For best results, we recommend giving your carpets a thorough vacuuming right before we arrive. This allows us to focus just on deep cleaning.
What’s your latest appointment time?
Being family owned, we understand peoples’ busy schedules. We offer appointments as late as 8PM Monday to Saturday. Just let us know your preferred time.
Can you clean carpets the same day I call?
In most cases yes! Give us a call and if we have availability, we can dispatch a cleaner to you right away for same-day service.
Do you move plants or large furniture pieces?
We don’t move large furniture like pianos, aquariums, exercise equipment, etc. Just point out any big items you need moved and we’d be happy to discuss options.
Do I have to be present during service?
Nope, you can go about your day while we clean. We don’t require anyone to be home for us to provide service.
What happens if you break something while cleaning?
In the unlikely event any damage occurs, we take full responsibility. Our insurance covers repairs or replacements up to $2 million.
We hope this FAQ page helped answer all your carpet cleaning questions!
We can’t wait to WOW you with our amazing cleaning services for your Perth home or business!